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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Brooke Ostberg

Brooke Ostberg

October 15, 2025

5  out of  5
rating by Brooke Ostberg
"Logan was extremely helpful in helping me choose the policy that fit my needs best. I really appreciated his knowledge and patience with me as I am not literate in insurance matters, but he made it super easy and assured I had the best coverage for my money. Thank you for all your help!"
We responded:
"Thank you, Brooke, for sharing your experience. It's wonderful to hear that Logan was able to assist you effectively in selecting the right policy. We understand that insurance can be complex, and we're glad he made the process easy and ensured you received the best coverage. Your feedback is greatly appreciated, and we're here to help whenever you need us."
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Tammy Patterson

October 14, 2025

5  out of  5
rating by Tammy Patterson
"Mr Shaffer, if I could give Travis, 20 stars, I would and he deserves to be named employee of the year! He went far and beyond out of his way to help us with what I thought before he answered my call, to be a dreadful insurance situation, and then he turned it into being the best day ever with a sigh of relief. I've always have had great past experiences with State Farm over the years, but my customer sevice experience with Travis beats them all! Ill always be recommending John Shaffer-State Farm to all of my family and friends. Thank you Travis!"
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Ryan Cosby

October 10, 2025

5  out of  5
rating by Ryan Cosby
"Logan was very helpful in saving me over a hundred dollars a month on my car insurance. Very ready to talk to and helpful. Very knowledgeable. I would highly recommend."
We responded:
"Thank you for sharing your experience, Ryan. It's great to hear that Logan was able to assist you in saving on your car insurance and that you found the service helpful and knowledgeable. Your recommendation means a lot, and we're glad to have been able to meet your needs."
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Kimberly McCoy

October 9, 2025

5  out of  5
rating by Kimberly McCoy
"Working with Carol was a breeze. She was not only friendly, but was also very knowledgeable and was able to obtain better coverage for less than my current expense. I highly recommend them to anyone looking for a dependable insurance agency."
We responded:
"Thank you, Kimberly, for sharing your experience. It's wonderful to hear that Carol was able to assist you effectively and provide better coverage at a lower cost. Your recommendation means a lot, and we're glad to have earned your trust as a dependable insurance agency. If there's anything else we can do for you, feel free to reach out."
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Souleymane Ly

October 7, 2025

5  out of  5
rating by Souleymane Ly
"Logan was a great help in explaining policies! Answered every single question in a very understandable way and provided me with resources I didn’t know like the supplemental health insurance etc.. !Awesome service Logan!!!"
We responded:
"Thank you for sharing your positive experience with Logan. It's wonderful to hear that he was able to explain the policies clearly and introduce you to additional resources like supplemental health insurance. Your feedback is greatly appreciated, and we're glad to know you received awesome service. If you have any more questions or need further assistance, feel free to reach out."
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Amanda Torres

October 7, 2025

5  out of  5
rating by Amanda Torres
"I had a great experience with Cade. He was very helpful and explained everything very well. He went over and Beyond to help me to cancel my other policy. Thanks so much"
We responded:
"Thank you, Amanda, for sharing your experience. It's wonderful to hear that Cade was able to assist you effectively and provide the support you needed. We're glad he could help you with your policy cancellation and ensure everything was clearly explained. Your feedback is greatly appreciated."
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Doris Whitesell

October 3, 2025

5  out of  5
rating by Doris Whitesell
"Jared, was great, very friendly, and patient."
We responded:
"Thank you, Doris, for sharing your positive experience with Jared. It's wonderful to hear that he was friendly and patient during your interaction. Your feedback is greatly appreciated, and we're glad to know you had a great experience with our team."
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rachel cotton

October 2, 2025

5  out of  5
rating by rachel cotton
"I had a quick and seamless experience changing my car insurance policy over to State Farm. Logan was very helpful and saved me money with the new policy!"
We responded:
"Thank you, Rachel, for sharing your experience. It's great to hear that Logan was able to assist you effectively and help you save money with your new policy. Your feedback is appreciated, and we're glad to have you with us at State Farm."
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Mathew Dezman

October 1, 2025

5  out of  5
rating by Mathew Dezman
"Logan was amazing and very helpful and explained everything in detail! I would highly recommend."
We responded:
"Thank you, Mathew, for sharing your positive experience with Logan. It's wonderful to hear that he was able to assist you effectively and provide detailed explanations. Your recommendation means a lot to us, and we're glad to have been able to meet your expectations. If you have any more questions or need further assistance, feel free to reach out."
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T'erra Parker

October 1, 2025

5  out of  5
rating by T'erra Parker
"Just spoke to Summer. She was absolutely amazing . Very knowledgeable and provided me with all the information I needed. This office has such an amazing team."
We responded:
"Thank you so much for sharing your experience with us. It's wonderful to hear that Summer was able to provide you with the information you needed. Our team takes pride in delivering knowledgeable and helpful service, and your feedback is greatly appreciated. We're glad to have you as part of our community and look forward to assisting you with any future needs."
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Dona Harris

September 26, 2025

5  out of  5
rating by Dona Harris
"Logan was amazing, quick and so sweet he helped me save ALOT! I’m so thankful for him and his time he took out of his day to call and make me a State Farm member! Thanks a lot!"
We responded:
"Thank you so much for sharing your experience with us. It's wonderful to hear that Logan was able to assist you effectively and help you save. We're delighted to have you as a State Farm member and appreciate your kind words. Your feedback is truly valued."
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Deb S

September 24, 2025

5  out of  5
rating by Deb S
"Jared was great! very informative and covered everything with me."
We responded:
"Thank you, Deb, for sharing your positive experience with us. It's wonderful to hear that Jared was able to provide you with the information you needed and ensure everything was covered. Your feedback is greatly appreciated, and we're glad to have been of service to you."
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Lacey DeLoach

September 24, 2025

5  out of  5
rating by Lacey DeLoach
"Logan was phenomenal with getting my insurance set up. By far the best insurance company I’ve dealt with. I highly recommend John Schaffer State Farm."
We responded:
"Thank you, Lacey, for sharing your experience. It's wonderful to hear that Logan was able to assist you so effectively with setting up your insurance. Your recommendation means a lot, and we're delighted to be considered the best insurance company you've dealt with. Your feedback is greatly appreciated."
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jessica alford

September 23, 2025

5  out of  5
rating by jessica alford
"Jared is great! Polite and knowledgeable. I now have peace of mind after purchasing supplemental health insurance"
We responded:
"Thank you, Jessica, for sharing your experience with us. It's wonderful to hear that Jared was able to assist you effectively and provide you with calmness through your supplemental health insurance purchase. Your feedback is greatly appreciated, and we're glad to have met your expectations. If you have any further questions or need assistance, feel free to reach out."
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Scott Richman

September 22, 2025

5  out of  5
rating by Scott Richman
"I received very professional and detailed service from Logan today to successfully transition my auto insurance to have higher coverages while saving significant money on the premiums."
We responded:
"Thank you, Scott, for sharing your experience. It's great to hear that Logan provided you with professional and detailed service while helping you transition your auto insurance to higher coverages and save on premiums. Your feedback is greatly appreciated, and we're glad to know you had a positive experience with us."
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John P

September 18, 2025

5  out of  5
rating by John P
"Just spoke with Krista Steed at John Schaefer State Farm in Pensacola. She did a great job and helped me out with the Student Away From Home discount for my son who's off to college. Saved me a considerable amount each month! Thanks, Krista for your great customer service and support!"
We responded:
"Thank you for sharing your experience with Krista at our Pensacola office. It's wonderful to hear that she was able to assist you with the Student Away From Home discount, helping you save on your monthly expenses. We appreciate your feedback and are glad to know that Krista provided you with excellent service and support. Your satisfaction is important to us, and we're here to help with any future needs you may have."
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Cassandra Tolleson

September 17, 2025

5  out of  5
rating by Cassandra Tolleson
"Logan at John Shaffer State Farm helped us save money and gave us peace of mind that our policy fits specifically to our current needs. He took the time to explain our policy and the options available to us with real life examples that were relatable and easy to understand. Our day to day is so full of surprises that can be one phone call away, and it feels great knowing we have coverage to rely on. Thank you for the excellent service!"
We responded:
"Thank you, Cassandra, for sharing your experience with Logan at our agency. It's wonderful to hear that he was able to help you save money and tailor your policy to fit your needs. We're glad that the explanations and examples provided were clear and relatable for you. Knowing that you feel secure with your coverage is exactly what we strive for. Your feedback is greatly appreciated, and we're here whenever you need us."
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Melissa Merrill

September 16, 2025

5  out of  5
rating by Melissa Merrill
"Jared was a superb representative. He was knowledgeable & polite as well as extremely helpful. State Farm has been my family’s go to insurance for many years & will continue to be."
We responded:
"Thank you, Melissa, for sharing your positive experience with Jared. It's wonderful to hear that he was able to assist you with such professionalism and courtesy. We're grateful for your family's continued trust in State Farm over the years. Your feedback is truly appreciated and motivates us to keep providing excellent service."
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diane squazzo

September 13, 2025

5  out of  5
rating by diane squazzo
"Jared reviewed all my accounts and thoroughly explained any changes. Also gave me some suggestions for some of them."
We responded:
"Thank you, Diane, for sharing your experience with us. It's great to hear that Jared was able to review your accounts and provide clear explanations and helpful suggestions. We appreciate your feedback and are glad to know you had a positive experience. Your satisfaction is important to us, and we're here to assist you with any future needs."
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Tangela White

September 12, 2025

5  out of  5
rating by Tangela White
"Very nice"
We responded:
"Thank you, Tangela, for your kind words and perfect rating. It's wonderful to know you had a positive experience with our insurance services. Your feedback is greatly appreciated."
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Elizabeth Toney

September 12, 2025

5  out of  5
rating by Elizabeth Toney
"Krista is truly the BEST!!! She truly goes above and beyond whenever I call her. Krista is always so patient and kind."
We responded:
"Thank you, Elizabeth, for sharing your wonderful feedback about Krista. It's great to hear that she consistently provides exceptional service and support. Your kind words and perfect rating mean a lot to us. We're delighted to have Krista on our team, and we're glad she could assist you so well."
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vicky dreves

September 11, 2025

5  out of  5
rating by vicky dreves
"Just switched from Allstate and reduced my payment plus got more coverage! Jared was super helpful. Thanks"
We responded:
"Thank you for sharing your experience, Vicky! It's wonderful to hear that you were able to reduce your payment while gaining more coverage. Jared will be pleased to know he was helpful during your switch. We appreciate your trust in us and look forward to continuing to meet your insurance needs."
Profile photo of Courtney Watson

Courtney Watson

September 10, 2025

5  out of  5
rating by Courtney Watson
"I had such a great experience working with Logan at State Farm. He was incredibly friendly, helpful, and informative throughout the whole process. Logan was able to get me more coverage and even add rental reimbursement (which I didn’t have before) — and he still saved me money on my policy! He explained everything in a way that was easy to understand, which I really appreciated. Highly recommend working with him if you want someone who genuinely cares and makes insurance simple."
We responded:
"Thank you, Courtney, for sharing your positive experience with Logan. It's wonderful to hear that he was able to assist you in getting more coverage and adding rental reimbursement while saving you money. We're glad that his clear explanations made the process easier for you. Your recommendation means a lot to us, and we're delighted to know that Logan's dedication to making insurance simple and caring for our customers is appreciated."
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Wanda Demeere

September 8, 2025

5  out of  5
rating by Wanda Demeere
"Logan was extremely helpful through the whole process and even with my chaotic schedule. He stayed consistent and made sure to keep reaching out to make things happen. He is very knowledgeable and even educated me on some other things I’ll be looking into for the future. I definitely recommend State Farm and him for all your insurance needs."
We responded:
"Thank you, Wanda, for sharing your experience with Logan. It's wonderful to hear how he was able to assist you effectively, even with a busy schedule. His dedication and knowledge are truly valuable, and we're glad he could provide you with the information you needed. Your recommendation means a lot, and we're delighted to have you as part of the State Farm family."
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Mary Cotton

September 8, 2025

5  out of  5
rating by Mary Cotton
"Carol answered all my questions and was a big help!"
We responded:
"Thank you, Mary, for sharing your positive experience with us. It's wonderful to hear that Carol was able to assist you effectively and answer all your questions. Your feedback is greatly appreciated and helps us continue to provide excellent service."