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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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marlana sauceda

June 16, 2026

5  out of  5
rating by marlana sauceda
"Jared took care of my plans."
We responded:
"marlana, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Charles Thompson

June 13, 2026

5  out of  5
rating by Charles Thompson
"I traded vehicles over the weekend so I called to update everything with State Farm. Krista was very personable and professional. She made the process very simple and took care of me like family."
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent John Shaffer’s Team. "
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C S

June 12, 2026

5  out of  5
rating by C S
"It was a pleasure to work with Carol on our home and auto insurance. We got the insurance we requested at a great price."
We responded:
"Thank you for the amazing review, C! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Jared Foss

June 12, 2026

5  out of  5
rating by Jared Foss
"Carol was a great help setting up my auto policy and getting me the info I requested. I had alot of issues trying to cancel my old policy with Allstate and Carol was able to jump in and take care of all of it making easy on my end. Couldn't ask for better help. Thanks Carol"
We responded:
"Thank you so much for the 5-star review of State Farm Agent John Shaffer’s Team! We deeply appreciate your kind words here in Pensacola . "
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Jakayla Lesure

June 12, 2026

5  out of  5
rating by Jakayla Lesure
"I had a great experience working with Sarah! She was professional, reliable, and clearly dedicated to delivering high - quality results. Communication was smooth throughout the process. The finial outcome exceeded my expectations and I truly appreciate her attention and kindness. I would definitely recommend Sarah to anyone looking for someone who takes pride in their work and consistently delivers excellence!"
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent John Shaffer’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Pensacola ."
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Warren Shoemaker

June 12, 2026

5  out of  5
rating by Warren Shoemaker
"Jared took real good care of me. I always had a good experience doing business with this company."
We responded:
"Thank you for the amazing review, Warren! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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James West

June 10, 2026

5  out of  5
rating by James West
"Summer Sagram was extremely helpful taking care of all my insurance needs. John Shaffer agency is a very good State Farm agency."
We responded:
"James, thank you for your wonderful review of State Farm Agent John Shaffer’s Team!"
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Alisha Lirette

June 8, 2026

5  out of  5
rating by Alisha Lirette
"Cade is doing a great job for policy holders. I was able to get a quote and get coverage in little to no time at all. He was very efficient and well versed in Floridas coverage laws. He made my insurance transition a breeze!"
We responded:
"Thank you for your kind review of State Farm Agent John Shaffer’s Team. We appreciate it!"
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Dave Tison

June 8, 2026

5  out of  5
rating by Dave Tison
"Carol was very professional, efficient and helpful."
We responded:
"Thank you so much for the 5-star review of State Farm Agent John Shaffer’s Team! We deeply appreciate your kind words here in Pensacola . "
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JK Carruth

June 6, 2026

5  out of  5
rating by JK Carruth
"When John Shaffer’s agent Raini Mylock initially called me about considering State Farm Auto Insurance, she mentioned that State Farm had some recent rate reductions. I was skeptical, but agreed to receive their quote. Raini emailed me the State Farm quote for my F150 and KIA Sorento - and she was then very patient because it took several weeks before I was able to compare coverages and prices. So very glad I did because now I’ve saved hundreds of dollars by switching to State Farm!!!"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Pensacola to know that you had such a wonderful experience with us here on State Farm Agent John Shaffer’s Team."
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Hannah Nano

June 1, 2026

5  out of  5
rating by Hannah Nano
"Chris Dukes was great to work with! He helped lower my car insurance and made the whole process easy and stress-free."
We responded:
"Thank you so much for the 5-star rating, Hannah! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Shirley Cunningham

June 1, 2026

5  out of  5
rating by Shirley Cunningham
"Krista was absolutely very helpful and is such a wonderful team member with State farm 😀"
We responded:
"Wow, thank you for the 5-star review, Shirley! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Jermaine Quimby

June 1, 2026

5  out of  5
rating by Jermaine Quimby
"I called State Farm expecting insurance help and left wondering if Britton secretly has a PhD in solving life problems. Britton was friendly, knowledgeable, and somehow made talking about insurance less painful than stepping on a LEGO. Every question I had was answered without making me feel like I needed a translator for insurance jargon. If State Farm ever starts an Avengers team for customer service, Britton is definitely getting drafted first. Fast, professional, and actually pleasant to talk to. 10/10 would willingly discuss insurance again—which is probably the highest compliment I can give!"
We responded:
"Jermaine, thank you for your wonderful review of State Farm Agent John Shaffer’s Team!"
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Peggy Pitman

May 29, 2026

5  out of  5
rating by Peggy Pitman
"Jared was great. Answered all my questions. And was able to tell me my policy went down always excited to hear about saving money, Thank you Jared!"
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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Vivian Long

May 28, 2026

5  out of  5
rating by Vivian Long
"Despite having negative experiences with State Farm in the past, Britton was able to win my business. He was very helpful, and explained the coverage options at my disposal without being pushy and upselling. State Farm offers the best coverage for side-hustle delivery couriers!"
We responded:
"Thank you so much for the 5-star rating, Vivian! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Steve Sutherland

May 27, 2026

5  out of  5
rating by Steve Sutherland
"Sarah was friendly, accommodating, professional and very helpful during my recent transfer of Auto Insurance to State Farm. She reviewed/compared my current Auto Insurance against State Farm. I saved money $$ with better coverage in some areas!"
We responded:
"We are grateful for your 5-star review, Steve! Thanks for taking a moment to share your positive rating of State Farm Agent John Shaffer’s Team here in Pensacola . "
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Sally Crenshaw

May 23, 2026

5  out of  5
rating by Sally Crenshaw
"I was looking for a different car insurance and someone recommended John Schaffer - State Farm In Pensacola. I called and spoke with Cade. He was so helpful, knowledgeable, and especially patient. Thank you, Cade!!"
We responded:
"Thank you so much for the 5-stars, Sally! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent John Shaffer’s Team anytime."
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Timothy Moyer

May 20, 2026

5  out of  5
rating by Timothy Moyer
"Met with Jared today and had a great meeting. He was thorough and explained everything, I left confident my insurance coverage is in great hands"
We responded:
"Thanks for the fantastic review, Timothy! We're delighted to hear that Krista provided you with great customer service and got you set up promptly with your new vehicle. Your feedback means a lot to us!"
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Thomas Kent

May 19, 2026

5  out of  5
rating by Thomas Kent
"Britton contacted me to see if he could save me on my auto insurance. I was skeptical since I’ve had these types of calls and followed through several times to no avail. I was reluctant to try again, but glad I did. He saved me almost $200 every six months! He was very personable and easy to talk to. The whole process was seamless and very much worth it."
We responded:
"Thomas, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent John Shaffer’s Team—we are always here to help!"
Profile photo of Max Julian

Max Julian

May 19, 2026

5  out of  5
rating by Max Julian
"You guys are great! Especially Krista. She stayed late to ensure my transfer would be completed & I’d be insured on my new truck. The best customer service!"
We responded:
"Max, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Chuck

May 18, 2026

5  out of  5
rating by Chuck
"Was with GEICO 17 yrs, was told I had the best rate. Called State Farm, and Carol (fast and friendly) had me setup with BETTER coverage, zero deductible and saved me $40/month! Awesome!"
We responded:
"Thanks so much for the amazing review, Chuck! We really appreciate your support here in Pensacola . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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J L

May 18, 2026

5  out of  5
rating by J L
"I called to update my payment info and Jerod was a great help! Yes, Jerod from State Farm. Thanks"
We responded:
"Thank you for your kind words! We're delighted to hear that you had a great service experience with us. Providing excellent service is our top priority, and your feedback motivates us to continue delivering the best for our customers."
Profile photo of Amanda Lesso

Amanda Lesso

May 15, 2026

5  out of  5
rating by Amanda Lesso
"I had a fantastic experience working with this agent. BRITTON BENOIT . He was incredibly kind and professional, taking the time to explain every detail with genuine care for my coverage needs. His excellent customer service and thoroughness convinced me completely.....if I had the budget, I would have insured everything ten times over and referred my entire family. I cannot recommend him enough!"
We responded:
"Amanda, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Linda Johnson

May 15, 2026

5  out of  5
rating by Linda Johnson
"Carol Stuart was extremely helpful in getting us auto and homeowners coverage. She went above and beyond. Highly recommend."
We responded:
"Thank you for the amazing review, Linda! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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harrison espenscheid

May 13, 2026

5  out of  5
rating by harrison espenscheid
"Britton helped me with getting information on my past coverage period for a matter involving the Florida motor vehicle office . He was knowledgeable about the subject matter , very helpful and reassuring . It made my day !"
We responded:
"harrison, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "