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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kim Levering

February 6, 2026

5  out of  5
rating by Kim Levering
"Jared was excellent very informative and very professional thank you"
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Judith Teed-Khoury

February 5, 2026

5  out of  5
rating by Judith Teed-Khoury
"Very helpful, courteous and understanding I have been with State Farm for a long time now; my previous State Farm Agents ( Steve Pfeiffer ) office closed. I am grateful the gentleman Mr. Jared (John Shaffer's Agent ) that I am currently working with, has patience, understanding and is diligent. Thank you for all your help"
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Cavan Bartlett

February 5, 2026

5  out of  5
rating by Cavan Bartlett
"I was working with Ms Krista to get some auto insurance and she was an unbelievable amount of help. Explained everything in detail and gave me numerous options for different coverages and prices. Highly recommend asking for her if youre looking to get insurance here."
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Annette Bedner

February 5, 2026

5  out of  5
rating by Annette Bedner
"Jared just helped me w a problem, I can't thank him enough! Very friendly, put my mind at ease about a policy I had talked to him about! Thank you Jared for going above & beyond!"
We responded:
"Thank you, Annette, for sharing your experience! It's wonderful to hear that Carol was able to assist you effectively. Your feedback is greatly appreciated and will be shared with the team. If there's anything else you need, feel free to reach out anytime!"
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Ben Finau

February 5, 2026

5  out of  5
rating by Ben Finau
"From the first text, Logan made it a priority to meet me where I’m at and offered the option to have a call meeting which was the best option for my schedule. He kept the conversation moving and we chatted about the best pizza in town, the Ponderosa Stomp from Ozone. He explained the details of the auto insurance in a way easily understood and also in a way I can see importance and the WHY of each addition to the insurance rate. We ended the call with a clear purpose and next steps as well as a good laugh and a sudden appetite for pizza (note: don’t make the call meeting before lunch 😂). Overall I felt I got the best experience with State Farm and in particular with John Shaffer’s team through Logan. Shoutout to the WHOLE team for always taking care of me."
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Chelsee Francis

February 2, 2026

5  out of  5
rating by Chelsee Francis
"Logan was amazing! He helped us save money on our auto and life insurance. I would highly recommend working with him!"
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Christian Hall

January 30, 2026

5  out of  5
rating by Christian Hall
"I had an amazing experience working with Raini at State Farm. She made switching over my insurance incredibly easy and stress-free, explained everything clearly, and took the time to find me the best possible coverage. On top of that, she saved me $160 a month, which honestly blew my mind. You can tell she genuinely cares about helping people and not just rushing through a sale. She’s professional, knowledgeable, patient, and just all around great to work with. If you’re thinking about switching insurance or even just getting a quote, I highly recommend reaching out to Raini — she absolutely knows what she’s doing and goes above and beyond."
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Paul Brou

January 27, 2026

5  out of  5
rating by Paul Brou
"Abigail. Neil was a pleasure to work with. She was polite, informative and took care of business."
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Joelle Boich

January 24, 2026

1  out of  5
rating by Joelle Boich
"No quote, no follow-up, and too busy. I am an existing State Farm customer in Colorado and was looking for a home ins quote on a potential buy in Pensacola. I contacted this agent for a home insurance quote. They informed me that they would provide the quote within an hour. I didn't receive it so I called later that afternoon to make sure they had my correct email address. I spoke to another rep and they confirmed that the email was correct. They told me they would send the quote the next morning. I didn't receive any information that next day or the following day, nor did they contact me to inform me of any delay. I called a third time and the reps were too busy to take the call, prepare the quote or let me know why there was a delay."
We responded:
"Joelle, thank you for taking the time to share this feedback. I’m truly sorry for the lack of follow-up and communication you experienced — that’s not the level of service we aim to provide. In your situation, there were eligibility factors involved, and it’s clear we did not communicate that promptly or clearly enough. That’s on us. Even when we can’t move forward with a quote, you deserve timely updates and transparency. I appreciate you bringing this to my attention, as it helps us improve our internal processes and communication going forward. If you’d like to discuss this further, I’m happy to do so offline."
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Amanda Gainer

January 23, 2026

5  out of  5
rating by Amanda Gainer
"Jared did an exceptional job explaining the insurance information that I requested. He even gave me suggestions that I hadn't even thought about regarding insurance. Whoever is his boss, GIVE HIM A RAISE, HE IS DEFINITELY WORTH IT"
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Rick Sander

January 22, 2026

5  out of  5
rating by Rick Sander
"Rani was very professional will recommend and use her from now on thanks for great service and support"
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Hayden posey

January 21, 2026

5  out of  5
rating by Hayden posey
"Sarah is the absolute best agent you could ask for always checks up with you and has went out of her way multiple times to make sure I’ve been satisfied and always returns calls. She has personally saved me hundreds of dollars a month couldn’t ask for a better agent. Thank you so much again Sarah and John for hiring her!!!"
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Melvin Cooper

January 9, 2026

5  out of  5
rating by Melvin Cooper
"Jared was very helpful and nice he is the reason people come to you"
We responded:
"Thank you, Melvin! We will be sure to pass this along to Jared."
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Jennifer Joel

December 16, 2025

5  out of  5
rating by Jennifer Joel
"Jarad has been very helpful getting all the things needed for me and my family. Answered all questions and still continues to help."
We responded:
"Thank you so much for the kind review, Jennifer! ⭐️ We’re thrilled to hear that Jarad has been so helpful and continues to support you and your family. He truly cares about making sure all questions are answered and that everything is handled smoothly. We appreciate your trust and look forward to continuing to serve you!"
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Jen Looney

December 10, 2025

5  out of  5
rating by Jen Looney
"“Sarah was incredibly kind and helpful. She worked with me to get the pricing exactly where I needed it, and her knowledge and professionalism truly stood out.”"
We responded:
"Thank you so much for your wonderful review, Jen! We're thrilled to hear that Sarah was able to assist you and meet your needs. Her professionalism and dedication to helping our customers really do set her apart. We appreciate your feedback and look forward to working with you again in the future! 😊"
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Renee Queen

December 9, 2025

5  out of  5
rating by Renee Queen
"This is one of the best experiences i've had with it insurance company. Jared worked really hard on making sure, I had the correct. coverage that I needed for my cars."
We responded:
"Thank you for the amazing review, Renee! We're so glad to hear that Jared was able to provide you with the coverage you needed. We pride ourselves on delivering top-notch service, and it’s great to know that Jared made such a positive impact. We truly appreciate your feedback and hope to continue serving you in the future!"
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Sam Goerges

December 5, 2025

5  out of  5
rating by Sam Goerges
"Very helpful and informative. I got a great rate and good coverage."
We responded:
"Thank you so much, Sam! We're glad to hear you found everything helpful and informative. It’s great to know you’re happy with your rate and coverage. We truly appreciate your feedback and are here anytime you need us!"
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Tana Irwin

December 5, 2025

5  out of  5
rating by Tana Irwin
"Sarah was awesome! She sent over my quote with what I asked for. She followed up to explain it all item by item. She then followed up A few days later. Her attention to detail and her kind personality got the job. I was also impressed with the follow up meeting she suggested. I’ve had State Farm for years and they expected the business and never met any of the agents. Kudos!!!!"
We responded:
"Thank you so much for the wonderful review, Tana! We're thrilled to hear how well Sarah took care of you. Her attention to detail, clear communication, and genuine care for customers truly set her apart, and we're glad that showed throughout the process. We’re honored you chose to work with us, and we appreciate your kind words—especially coming after years with State Farm. Kudos passed along to Sarah! We look forward to continuing to take great care of you."
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Deborah Johnston

December 3, 2025

5  out of  5
rating by Deborah Johnston
"I just finished working with Travis on my Auto insurance policy. He was great at explaining things to me. He provided great service."
We responded:
"Thank you, Deborah, for sharing your experience with us. It's wonderful to hear that Travis was able to assist you effectively with your auto insurance policy and provide great service. Your feedback is greatly appreciated and helps us continue to deliver excellent service."
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pablo1290 einhart

November 25, 2025

5  out of  5
rating by pablo1290 einhart
"Jared Tehranian is a great representative for ur branch. He was knowledgeable and informative and he made me very comfortable. My experience was very positive and he looked to get me discounts and policy changes as much as he showed me about new policies. He didn’t push me but related a lot of why he would do certain things based on his own experiences in life. I am glad that my old guy retired and that I got sent to John Shafer State Farm!"
We responded:
"Thank you for sharing your experience with Jared. It's wonderful to hear that he was knowledgeable and made you feel comfortable while assisting with your insurance needs. We're pleased that he could help you find discounts and policy changes that suit you. It's great to know that you feel positive about the transition to our agency. Your feedback is greatly appreciated, and we're here to assist you whenever you need."
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Truly Blessed

November 21, 2025

5  out of  5
rating by Truly Blessed
"Had a young man named Travis who went over and beyond, he did just what he was supposed to do and that was a outstanding job and got us lower prices than what we were paying at another company… Thank you again Mr Travis Thompson and for your service… sincerely Mrs Davis"
We responded:
"Thank you for sharing your experience with us. We're delighted to hear that Travis was able to assist you effectively and help you find lower prices. Your satisfaction is our priority, and it's wonderful to know that Travis exceeded your expectations. We appreciate your kind words and your trust in our services."
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Reva Richardson

November 19, 2025

5  out of  5
rating by Reva Richardson
"Mr Jared I'm Randy it was a pleasure speaking with you and look forward to talking to you in the near future you we're very helpful"
We responded:
"Thank you, Reva, for sharing your positive experience. It's great to hear that Randy was helpful during your conversation. We look forward to assisting you again in the future. Your feedback is truly appreciated."
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Trina Rodgers

November 13, 2025

5  out of  5
rating by Trina Rodgers
"Jeremy helped us with our insurance needs. Very patient."
We responded:
"Thank you, Trina, for sharing your experience with us. We're delighted to hear that Jeremy was able to assist you with your insurance needs and that his patience made a positive impact. Your feedback is greatly appreciated, and we're here to help whenever you need us."
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Phillip Richards

November 10, 2025

5  out of  5
rating by Phillip Richards
"Jared did a great job explaining all of my questions about auto and motorcycle insurance.He is well versed and a professional Representative of State Farm .Thanks for all of your help with my insurance needs!"
We responded:
"Thank you, Phillip, for sharing your positive experience with us. It's wonderful to hear that Jared was able to address all your questions and assist you with your auto and motorcycle insurance needs. We take pride in our team's professionalism and expertise, and your feedback is greatly appreciated."
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B

November 7, 2025

5  out of  5
rating by B
"Jared is the man! We have had several conversations regarding several insurance plans and always finds us the best rates that fit our lives. Keep killing it Jared and don't forget those khakis!"
We responded:
"Thank you for sharing your experience with Jared! It's wonderful to hear that he has been able to assist you in finding the best rates for your insurance needs. Your feedback is greatly appreciated, and we'll be sure to pass along your kind words to Jared."