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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Erika Craigo

March 26, 2024

5  out of  5 rating by Erika Craigo
"I wanted to add a review for Carol who assisted me today over the phone.She was attentive, courteous, and professional with my concerns regarding my account. Carol iimmediately tackled the issue and called me today with the issue resolved. I highly recommend for all your insurance needs, choose John Shafer- State Farm, you will be happy you did! Thank you, Carol for your professionalism and dedication to your customers!"
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judy brooks

March 25, 2024

5  out of  5 rating by judy brooks
"Debra Bush provided the necessary information about billing. As a result, I changed the account for monthly deductions."
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Hannah Hollingsworth

March 22, 2024

5  out of  5 rating by Hannah Hollingsworth
"Jared is great to work with! He is very professional, knowledgeable and kind! Thank you!!"
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Jim Lavely

March 22, 2024

1  out of  5 rating by Jim Lavely
"Not please at all, didn't informed me until I signed up for auto ins. I would be required to be tracked by a Bluetooth safe driver beacon on my car. When I called to cancel two days later they told me it would take two weeks for my refund."
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Maryann Tana

March 22, 2024

5  out of  5 rating by Maryann Tana
"Just relocated down to Florida. Had made a few attempts to get a comparable quote. Jared Tehrarian Responded To my inquiry and with an hour and a half I was insured with the best rate possible. Quick, accurate and very professional with a great rate!"
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Jason Strength

March 21, 2024

5  out of  5 rating by Jason Strength
"Caroline helped me get the information I needed very quickly! Great people to work with."
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tara raymer

March 20, 2024

5  out of  5 rating by tara raymer
"Deb was friendly, nice, and amazingly helpful. Thank you so very much"
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Sara Rivera

March 20, 2024

5  out of  5 rating by Sara Rivera
"Jared provided exceptional service to pair me up with my insurance needs. He was very knowledgeable and professional answering my questions and offering advice. I look forward to working with State Farm."
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Marvin Willingham II

March 19, 2024

5  out of  5 rating by Marvin Willingham II
"Krista helped me with everything i needed efficiently and was very knowledgeable. Talking with her was a pleasure!"
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Kiesha Cornell

March 18, 2024

5  out of  5 rating by Kiesha Cornell
"Jared was very helpful and knowledgeable while assisting me with switching over to FL auto insurance. He took the time to explain all discount options, in detail, and answer any questions that I had. I didn’t feel rushed or pressured while working with Jared and I am now a State Farm customer. Thank you!"
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David Craker

March 15, 2024

5  out of  5 rating by David Craker
"My experience with Jared was most outstanding, he explained everything in clear and precise manner. Thank you Jared."
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jana deluca

March 14, 2024

5  out of  5 rating by jana deluca
"Excellent and personable customer support."
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Lia Lambert

March 13, 2024

5  out of  5 rating by Lia Lambert
"Hannah helped me submit for my tow reimbursement and she was awesome!!! She had to take a couple Extra steps but she did it with a great attitude 😊"
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Tricia Maggio

March 12, 2024

5  out of  5 rating by Tricia Maggio
"Krista got me the information I needed quickly and efficiently."
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J L

March 12, 2024

5  out of  5 rating by J L
"Thank you Debbie Bush for updating my account with the greatest of ease!"
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Michelle Badal

March 12, 2024

5  out of  5 rating by Michelle Badal
"Krista was extremely helpful when it came to changing my auto policies. Every time I call the office someone from the team is quick to answer and always happy to help. Highly recommend for any insurance needs!"
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Jonatas Gomes

March 12, 2024

5  out of  5 rating by Jonatas Gomes
"Amazing experience and take care the customers"
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Tami Rucando

March 11, 2024

5  out of  5 rating by Tami Rucando
"I would personally like to thank Julie Harrell for helping me with reviewing my home insurance policy that I had with another company. Thanks to her expertise, she saved me over $2,500 a year. I am very grateful!"
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Savannah Walker

March 9, 2024

5  out of  5 rating by Savannah Walker
"Jared was absolutely great!! He listened to exactly what I was needing and provided me with a kind & efficient experience! Thank you very much & up the great work!!!"
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Robert Leno

March 8, 2024

5  out of  5 rating by Robert Leno
"Just had a great session with Krista. She worked hard to get me just the right coverage for me. Good job. I think you should get a raise!"
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John Carlucci

March 7, 2024

5  out of  5 rating by John Carlucci
"Deb from State Farm was more than helpful with a situation I had regarding the Drive Safe And Save app. Thank you for great customer service Deb!"
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Kayla Zapata

March 7, 2024

5  out of  5 rating by Kayla Zapata
"Deb has been so helpful in our transition. We are new with statefarm & she's been helpful in every way possible. Deb has been so quick to respond when I needed help, and getting things done so quickly. Thank you so much Deb for your help!"
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Jeff Scott

March 7, 2024

5  out of  5 rating by Jeff Scott
"From the very first sentence Jarrod was impressive and a true professional. Very knowledgeable, and when grey areas poked up, he immediately got answers from corporate resources. At no time did I feel that my needs and best interests were not his focus. When I deal with State Farm, I would like to deal with Jarrod. I'm thankful for his caring and attentive processing my application. He's quality and class."
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Minde Mower

March 7, 2024

5  out of  5 rating by Minde Mower
"We have been with State Farm for many years, across many states. We have been fortunate enough that we have liked all the agency offices that we have worked with and we have high expectations. We were with our first agent/agency office for about 30 years! When we moved to the Pensacola area we called a few local offices and found the Shaffer agency. They were incredibly helpful from the beginning. We needed something while we were in transit moving to the area and they were able to get it done by the time we arrived. I had a question today regarding our homeowners liability and had the pleasure to speak with Summer. She provided the information quickly and offered to provide additonal services. She and the entire staff are always happy to help and are very knowledgeable. I would highly recommend this office!!"
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keith edwards

March 7, 2024

5  out of  5 rating by keith edwards
"On one of our cars my wife was listed as the primary driver, driving it to work and back. I called and talked with Krista and explained that my wife is retired. Krista did her magic and saved us money on our auto insurance, and today every bits helps. Krista made the call enjoyable, and made me feel like I was the most important person of the day. Thanks."