State Farm® Insurance Agent John Shaffer
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Paul Brou
January 27, 2026
"Abigail. Neil was a pleasure to work with. She was polite, informative and took care of business."
Joelle Boich
January 24, 2026
"No quote, no follow-up, and too busy. I am an existing State Farm customer in Colorado and was looking for a home ins quote on a potential buy in Pensacola. I contacted this agent for a home insurance quote. They informed me that they would provide the quote within an hour. I didn't receive it so I called later that afternoon to make sure they had my correct email address. I spoke to another rep and they confirmed that the email was correct. They told me they would send the quote the next morning. I didn't receive any information that next day or the following day, nor did they contact me to inform me of any delay. I called a third time and the reps were too busy to take the call, prepare the quote or let me know why there was a delay."
"Joelle, thank you for taking the time to share this feedback. I’m truly sorry for the lack of follow-up and communication you experienced — that’s not the level of service we aim to provide. In your situation, there were eligibility factors involved, and it’s clear we did not communicate that promptly or clearly enough. That’s on us. Even when we can’t move forward with a quote, you deserve timely updates and transparency. I appreciate you bringing this to my attention, as it helps us improve our internal processes and communication going forward. If you’d like to discuss this further, I’m happy to do so offline."
Amanda Gainer
January 23, 2026
"Jared did an exceptional job explaining the insurance information that I requested. He even gave me suggestions that I hadn't even thought about regarding insurance. Whoever is his boss, GIVE HIM A RAISE, HE IS DEFINITELY WORTH IT"
Rick Sander
January 22, 2026
"Rani was very professional will recommend and use her from now on thanks for great service and support"
Hayden posey
January 21, 2026
"Sarah is the absolute best agent you could ask for always checks up with you and has went out of her way multiple times to make sure I’ve been satisfied and always returns calls. She has personally saved me hundreds of dollars a month couldn’t ask for a better agent. Thank you so much again Sarah and John for hiring her!!!"
Melvin Cooper
January 9, 2026
"Jared was very helpful and nice he is the reason people come to you"
"Thank you, Melvin! We will be sure to pass this along to Jared."
Jennifer Joel
December 16, 2025
"Jarad has been very helpful getting all the things needed for me and my family. Answered all questions and still continues to help."
"Thank you so much for the kind review, Jennifer! ⭐️ We’re thrilled to hear that Jarad has been so helpful and continues to support you and your family. He truly cares about making sure all questions are answered and that everything is handled smoothly. We appreciate your trust and look forward to continuing to serve you!"
Jen Looney
December 10, 2025
"“Sarah was incredibly kind and helpful. She worked with me to get the pricing exactly where I needed it, and her knowledge and professionalism truly stood out.”"
"Thank you so much for your wonderful review, Jen! We're thrilled to hear that Sarah was able to assist you and meet your needs. Her professionalism and dedication to helping our customers really do set her apart. We appreciate your feedback and look forward to working with you again in the future! 😊"
Renee Queen
December 9, 2025
"This is one of the best experiences i've had with it insurance company. Jared worked really hard on making sure, I had the correct. coverage that I needed for my cars."
"Thank you for the amazing review, Renee! We're so glad to hear that Jared was able to provide you with the coverage you needed. We pride ourselves on delivering top-notch service, and it’s great to know that Jared made such a positive impact. We truly appreciate your feedback and hope to continue serving you in the future!"
Sam Goerges
December 5, 2025
"Very helpful and informative. I got a great rate and good coverage."
"Thank you so much, Sam! We're glad to hear you found everything helpful and informative. It’s great to know you’re happy with your rate and coverage. We truly appreciate your feedback and are here anytime you need us!"
Tana Irwin
December 5, 2025
"Sarah was awesome! She sent over my quote with what I asked for. She followed up to explain it all item by item. She then followed up A few days later. Her attention to detail and her kind personality got the job. I was also impressed with the follow up meeting she suggested. I’ve had State Farm for years and they expected the business and never met any of the agents. Kudos!!!!"
"Thank you so much for the wonderful review, Tana! We're thrilled to hear how well Sarah took care of you. Her attention to detail, clear communication, and genuine care for customers truly set her apart, and we're glad that showed throughout the process. We’re honored you chose to work with us, and we appreciate your kind words—especially coming after years with State Farm. Kudos passed along to Sarah! We look forward to continuing to take great care of you."
Deborah Johnston
December 3, 2025
"I just finished working with Travis on my Auto insurance policy. He was great at explaining things to me. He provided great service."
"Thank you, Deborah, for sharing your experience with us. It's wonderful to hear that Travis was able to assist you effectively with your auto insurance policy and provide great service. Your feedback is greatly appreciated and helps us continue to deliver excellent service."
pablo1290 einhart
November 25, 2025
"Jared Tehranian is a great representative for ur branch. He was knowledgeable and informative and he made me very comfortable. My experience was very positive and he looked to get me discounts and policy changes as much as he showed me about new policies. He didn’t push me but related a lot of why he would do certain things based on his own experiences in life. I am glad that my old guy retired and that I got sent to John Shafer State Farm!"
"Thank you for sharing your experience with Jared. It's wonderful to hear that he was knowledgeable and made you feel comfortable while assisting with your insurance needs. We're pleased that he could help you find discounts and policy changes that suit you. It's great to know that you feel positive about the transition to our agency. Your feedback is greatly appreciated, and we're here to assist you whenever you need."
Truly Blessed
November 21, 2025
"Had a young man named Travis who went over and beyond, he did just what he was supposed to do and that was a outstanding job and got us lower prices than what we were paying at another company… Thank you again Mr Travis Thompson and for your service… sincerely Mrs Davis"
"Thank you for sharing your experience with us. We're delighted to hear that Travis was able to assist you effectively and help you find lower prices. Your satisfaction is our priority, and it's wonderful to know that Travis exceeded your expectations. We appreciate your kind words and your trust in our services."
Reva Richardson
November 19, 2025
"Mr Jared I'm Randy it was a pleasure speaking with you and look forward to talking to you in the near future you we're very helpful"
"Thank you, Reva, for sharing your positive experience. It's great to hear that Randy was helpful during your conversation. We look forward to assisting you again in the future. Your feedback is truly appreciated."
Trina Rodgers
November 13, 2025
"Jeremy helped us with our insurance needs. Very patient."
"Thank you, Trina, for sharing your experience with us. We're delighted to hear that Jeremy was able to assist you with your insurance needs and that his patience made a positive impact. Your feedback is greatly appreciated, and we're here to help whenever you need us."
Phillip Richards
November 10, 2025
"Jared did a great job explaining all of my questions about auto and motorcycle insurance.He is well versed and a professional Representative of State Farm .Thanks for all of your help with my insurance needs!"
"Thank you, Phillip, for sharing your positive experience with us. It's wonderful to hear that Jared was able to address all your questions and assist you with your auto and motorcycle insurance needs. We take pride in our team's professionalism and expertise, and your feedback is greatly appreciated."
B
November 7, 2025
"Jared is the man! We have had several conversations regarding several insurance plans and always finds us the best rates that fit our lives. Keep killing it Jared and don't forget those khakis!"
"Thank you for sharing your experience with Jared! It's wonderful to hear that he has been able to assist you in finding the best rates for your insurance needs. Your feedback is greatly appreciated, and we'll be sure to pass along your kind words to Jared."
Conda Sasser
November 7, 2025
"John Shaffer In’s. Agency Inc. Pensacola, Fl. Met with Jared Tehranian today. He was knowledgeable and very helpful!"
"Thank you for taking the time to leave a review, and we greatly appreciate your kind words and recommendation! We're thrilled to hear that you had a positive experience with us and found our team to be so amazing."
Sonja Strehlow
October 30, 2025
"Very professional"
"Thank you, Sonja, for your kind words and for taking the time to share your experience. It's wonderful to know that you found our service to be very professional. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If you have any questions or need further assistance, feel free to reach out."
Izella Davis
October 29, 2025
"Jared was patient and timely during my interaction during the process of inquiring life insurance."
"Thank you, Izella, for sharing your experience with us. It's wonderful to hear that Jared was able to assist you with patience and timeliness during your life insurance inquiry. We strive to provide excellent service, and your feedback is greatly appreciated. If you have any more questions or need further assistance, feel free to reach out."
Brooke Ostberg
October 15, 2025
"Logan was extremely helpful in helping me choose the policy that fit my needs best. I really appreciated his knowledge and patience with me as I am not literate in insurance matters, but he made it super easy and assured I had the best coverage for my money. Thank you for all your help!"
"Thank you, Brooke, for sharing your experience. It's wonderful to hear that Logan was able to assist you effectively in selecting the right policy. We understand that insurance can be complex, and we're glad he made the process easy and ensured you received the best coverage. Your feedback is greatly appreciated, and we're here to help whenever you need us."
Tammy Patterson
October 14, 2025
"Mr Shaffer, if I could give Travis, 20 stars, I would and he deserves to be named employee of the year! He went far and beyond out of his way to help us with what I thought before he answered my call, to be a dreadful insurance situation, and then he turned it into being the best day ever with a sigh of relief. I've always have had great past experiences with State Farm over the years, but my customer sevice experience with Travis beats them all! Ill always be recommending John Shaffer-State Farm to all of my family and friends. Thank you Travis!"
"Thank you so much for sharing your wonderful experience with Travis. It's fantastic to hear how he turned a challenging situation into a positive one for you. Your kind words and recommendation mean a lot to us. We're delighted to have provided you with exceptional service, and we'll be sure to pass along your praise to Travis. Your support and trust in John Shaffer - State Farm are truly appreciated."
Ryan Cosby
October 10, 2025
"Logan was very helpful in saving me over a hundred dollars a month on my car insurance. Very ready to talk to and helpful. Very knowledgeable. I would highly recommend."
"Thank you for sharing your experience, Ryan. It's great to hear that Logan was able to assist you in saving on your car insurance and that you found the service helpful and knowledgeable. Your recommendation means a lot, and we're glad to have been able to meet your needs."
Kimberly McCoy
October 9, 2025
"Working with Carol was a breeze. She was not only friendly, but was also very knowledgeable and was able to obtain better coverage for less than my current expense. I highly recommend them to anyone looking for a dependable insurance agency."
"Thank you, Kimberly, for sharing your experience. It's wonderful to hear that Carol was able to assist you effectively and provide better coverage at a lower cost. Your recommendation means a lot, and we're glad to have earned your trust as a dependable insurance agency. If there's anything else we can do for you, feel free to reach out."